Public Offer Agreement

Last updated: 2 October 2026

This Public Offer Agreement (the “Offer”) is an official proposal by LOCHIN EXPRES PLYUS LLC (trade name GoUzbekistan, Tour operator licence No. 662280, “we”, “the Operator”) to any individual or legal entity (the “Customer”) to conclude a contract for tourist services on the terms below. Under Articles 367 and 370 of the Civil Code of the Republic of Uzbekistan, payment for a booking constitutes full and unconditional acceptance of this Offer.

1. Subject of the Offer

The Operator provides tourist services in Uzbekistan: tours and tour packages, guide and interpreter services, transfers and transport, hotel bookings, railway (including Afrosiyob) and air tickets, MICE and other related services (the “Services”). The scope, dates, price and conditions of each Service are set out in the tour description on gouzbekistan.com and in the individual booking confirmation sent to the Customer.

2. Booking procedure

1. The Customer submits a request on the website, by e-mail or by messenger.
2. The Operator checks availability and sends a booking confirmation with the program, price, payment terms and cancellation conditions.
3. The Customer pays the deposit or the full amount using the payment link or the payment page on the website.
4. The booking is confirmed after the payment is received; the Operator sends the confirmation and travel documents (vouchers, tickets) by e-mail.

3. Prices and payment

• Prices are shown on the website in USD and other currencies for information. Card payments are charged in Uzbek soums (UZS) at the exchange rate of the Central Bank of the Republic of Uzbekistan on the day of payment, unless the confirmation states otherwise. The card-issuing bank may apply its own conversion rate and fees.
• Payment is accepted by Visa, Mastercard, UzCard and Humo bank cards through the secure payment page of the acquiring bank (JSC “Uzum Bank”), and by bank transfer for legal entities.
• The amount and deadline of the deposit and the final payment are stated in the booking confirmation.

4. Changes, cancellation and refunds

• The Customer may change or cancel a booking by written notice to info@gouzbekistan.com.
• The cancellation conditions (deadlines and penalties) are stated in the booking confirmation for each booking and depend on the conditions of hotels, carriers and other suppliers. Non-refundable costs actually incurred by the Operator (for example, non-refundable tickets) are withheld.
• If the Operator cancels a service for reasons within its control, the Customer receives a full refund of the amount paid for that service.
• Refunds are made to the same bank card that was used for payment. The procedure and timelines are described on the page Payment, refunds and payment security.

5. Obligations of the Customer

• Provide accurate personal data needed for bookings (full names as in passports, dates, contacts).
• Pay for the Services in full and on time.
• Have valid travel documents and comply with the entry rules of the Republic of Uzbekistan and the rules of hotels, carriers and sites visited.

6. Obligations of the Operator

• Provide the Services in accordance with the booking confirmation.
• Inform the Customer promptly of any changes to the program.
• Provide 24/7 support during the trip and handle cancellation and refund requests under this Offer.

7. Liability and force majeure

The parties are released from liability for failure to perform obligations due to circumstances beyond their reasonable control (natural disasters, epidemics, acts of state authorities, transport disruptions and similar). The Operator is not liable for decisions of border and customs authorities or for the Customer’s failure to observe entry rules. Nothing in this Offer limits rights that cannot be limited under the law of the Republic of Uzbekistan.

8. Personal data

By accepting the Offer, the Customer consents to the processing of personal data for the purpose of providing the Services, in accordance with the Law of the Republic of Uzbekistan “On Personal Data”. Data are passed only to suppliers directly involved in the Services (hotels, carriers, guides). Card data are processed only by the bank and are never received or stored by the Operator.

9. Governing law and disputes

This Offer is governed by the law of the Republic of Uzbekistan. Disputes are settled by negotiation and, failing that, by the competent courts of the Republic of Uzbekistan.

10. Operator details

• Legal name: LOCHIN EXPRES PLYUS LLC (trade name GoUzbekistan)
• Tax ID (INN/STIR): 300717633
• Tour operator licence No. 662280
• Legal address: Galaba Street, Vobkent District, Bukhara Region, Uzbekistan
• Office: 21 Islom Karimov Street, Bukhara, Uzbekistan; office in Tashkent
• Phone: +998 93 963 00 00, e-mail: info@gouzbekistan.com